The Head Office is in Bulandshahr at: Medical Darpan Media House, Pushapanjali Enclave, Bulandshahr-203001 email: neerukitchen34@gmail.com

We offer online sales through our Neeru's Kitchen website at www.Neeru's Kitchen.com

Yes, all our products are handmade under the supervision of Ms. Neeru Garg, the founder of the initiative with complete hygiene conditions.

During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Neeru's Kitchen.

You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Neeru's Kitchen account on Neeru's Kitchen website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of www.Neeru's Kitchen.com through the UPS tracking system.

We do not store credit card information on our website.

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within two business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.

You do not have to create an account on Neeru's Kitchen.com when you place an order, and can simply proceed as a Guest Shopper.

We make every effort to process your order as quickly as possible. We usually require 7-10 working days to dispatch your order.

No. At this point we are unable to offer overnight or expedited delivery service.

All Neeru's Kitchen orders are shipped door to door, via Bluedart/DHL from our manufacturing unit in Bulandshahr, India to your provided shipping address.

No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

Yes. Because we do not process backorders, whatever is in stock will be shipped together.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

For domestic deliveries i.e deliveries within India, we offer Free Shipping on all orders

You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account

Once we receive your order, we take approximately 15 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (neerukitchen34@gmail.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes.

In case of shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.

Here are some reasons why your package may be determined undeliverable:

Incorrect Address: Neeru's Kitchen does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

Your order will be billed in the currency of your debit / credit card. All the prices shown on Neeru's Kitchen website would be in INR

In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.

Please go to our unsubscribe page.

No, we will not share your information with others. For more details, please read our Privacy Policy.

Yes. You can email us your order at neerukitchen34@gmail.com

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

Once you confirm payment of your order, your order cannot be changed or cancelled.

Yes, a gift message can be included with your order.