About Neeru’s Kitchen

About Our Products


  • How Do I Shop Online?

    Please refer to our How To Shop page which walks you through the shopping process.

  • How Will I Know If You Have Received My Order?

    During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Neeru's Kitchen.

  • How Do I Check My Order Status?

    You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Neeru's Kitchen account on Neeru's Kitchen website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of www.Neeru's Kitchen.com through the UPS tracking system.

  • Is It Safe To Use My Credit Card Online At Neeru's Kitchen.Com?

    We do not store credit card information on our website.

  • What If An Item Is Out Of Stock?

    We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within two business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.

  • Do I Have To Sign Up For A Neeru's Kitchen Account To Buy Something At Neeru's Kitchen.Com?

    You do not have to create an account on Neeru's Kitchen.com when you place an order, and can simply proceed as a Guest Shopper.


  • Will I Be Charged For Octroi Or Entry Taxes In Case Of Domestic Shipping?

    All of Neeru's Kitchen orders are shipped within India from our unit in Bulandshahr, India to your provided shipping address. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. There are no extra shipping charges on any of the items

  • How Long Will It Take To Receive My Order?

    We make every effort to process your order as quickly as possible. We usually require 7-10 working days to dispatch your order.

  • Do You Offer Expedited Shipping?

    No. At this point we are unable to offer overnight or expedited delivery service.

  • How Is My Order Shipped?

    All Neeru's Kitchen orders are shipped door to door, via Bluedart/DHL from our manufacturing unit in Bulandshahr, India to your provided shipping address.

  • Do You Ship Backorders?

    No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

  • Will Everything Ship Together?

    Yes. Because we do not process backorders, whatever is in stock will be shipped together.

  • Can I Ship Different Items In My Order To Different Shipping Addresses?

    We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

  • Can My Order Ship To A Post Office Box?

    No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

  • What Are The Shipping Costs?

    For domestic deliveries i.e deliveries within India, we offer Free Shipping on all orders

  • How Do I Track My Order?

    You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account

  • Can I Change My Shipping Address After Placing My Order?

    Once we receive your order, we take approximately 15 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (neerukitchen34@gmail.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes.

  • Why Was My Package Undeliverable?

    In case of shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.

    Here are some reasons why your package may be determined undeliverable:

    Incorrect Address: Neeru's Kitchen does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

    Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

    Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.

Billing & Payments

  • What Payment Methods Do You Accept?

    We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.

  • When Will My Credit Card Be Charged?

    Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

  • What Currency Will My Order Be Billed In?

    Your order will be billed in the currency of your debit / credit card. All the prices shown on Neeru's Kitchen website would be in INR

  • Can I Change My Billing Address?

    In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.

Customer Service

Gift Services

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